Shipping policy
Processing Times
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be longer during holidays, high-demand periods, or promotional events.
Shipping Times
Estimated shipping times may vary depending on your location and carrier conditions.
Typical delivery estimates:
- United States: 7–15 business days
- International: 10–25 business days
These are estimated timeframes only and are not guaranteed.
Tracking Information
Once your order has been shipped, tracking information will be provided when available.
Please allow several business days for tracking updates to appear after shipment.
Delays
Pureness is not responsible for shipping delays caused by:
- customs processing
- carrier disruptions
- weather conditions
- incorrect shipping information
- high shipping volume periods
Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided, we cannot guarantee replacement or refund once the order has been processed or shipped.
Lost or Stolen Packages
Orders marked as delivered by the shipping carrier are considered fulfilled. Pureness is not responsible for lost or stolen packages after confirmed delivery.