Refund policy

At Pureness, customer satisfaction is important to us.

Due to the nature of our fulfillment process, we do not accept returns or exchanges once an order has been delivered.

If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery with photo proof of the issue. All cases are reviewed individually, and resolutions may vary depending on the situation.

Please note:

• We do not guarantee refunds or replacements.
• Orders cannot be canceled once processing has begun.
• We are not responsible for delays caused by shipping carriers or customs.
• Customers are responsible for entering the correct shipping address at checkout.
• Orders marked as delivered are considered successfully fulfilled.

By placing an order on our website, you agree to these terms.